As InfoTrack celebrates its 10-year anniversary, we’re spotlighting the people who helped shape the journey. In this edition, we sat down with Eliz Alkaner, eCOS Sales & Operations Manager, to ask her 10 questions about the last 10 years, what’s changed, what’s mattered, and what makes InfoTrack special.    

1. You joined InfoTrack back in 2015 as Executive Assistant to the CEO. What do you remember about that first chapter, and how did it shape your perspective on the business? 

When I joined, I was immediately struck by the energy and ambition in the room, especially Scott’s! It felt like we were on the verge of something big.  

As EA to the CEO, I had a front-row seat to strategic decisions, leadership dynamics and the broader vision. That early exposure gave me the confidence and context to grow within the company. It laid the foundation for how I approach cross-functional work and helped shape my own leadership style. 

2. Since then, your role has evolved significantly, from supporting leadership to leading the client onboarding team. What was that transition like, and what motivated you to make the shift?  

Exciting and challenging. Initially, my role was centred around enabling the CEO and leadership team. Over time, I found myself increasingly drawn to the operational side of things. What motivated me to make the shift was the opportunity to have a more direct impact. I wanted to build a department and a process that not only met client and business expectations but exceeded them. 

3. Client onboarding is such a crucial part of the InfoTrack experience. What’s been the biggest learning curve in shaping that journey for our users? 

Coming from a more internal-facing role, I had to shift my mindset to truly think like a client. Not just what we think they need, but how they experience our tools in their day-to-day operations. It meant diving into user feedback, collaborating closely with product and support, and constantly iterating on our approach. 

4. You now lead Sales & Operations for eCOS. Can you give us a peek behind the scenes, what does that role actually look like day to day? 

My day starts off with team huddles between our sales and product teams to establish priorities and where we are at with key accounts and product development. Throughout the day I will review CRM dashboards to ensure milestones and KPIs are being hit, have a kickoff call with a new client, put together client and product rollout plans. It’s a very varied and busy role! 

5. You’ve led teams through different stages of growth at InfoTrack. What’s been the most rewarding part of developing teams and mentoring people along the way? 

I would say watching individuals grow into roles they never imagined for themselves. Whether it's helping a junior employee gain the confidence to lead a client rollout or supporting someone through a career transition into a new discipline, is incredibly rewarding.  

Ultimately, what’s most meaningful to me is creating and nurturing an environment where people feel challenged and supported.  

6. eCOS has transformed how clients get started with us. What makes this product special in your eyes, and how do you see it evolving in the future? 

By digitising key elements like ID verification, client questionnaires, and eSignatures all in one central platform, it removes so much of the manual friction that firms traditionally face. It’s not just about speed, it’s about compliance, security, and giving clients a professional, modern experience from the very first interaction. As client expectations grow, I think eCOS has the potential to become the industry standard for digital onboarding - not just a tool, but a core part of how modern firms operate. 

7. You’re known for improving internal processes across teams. What’s one improvement you’re particularly proud of, and why did it matter? 

The general set up and running of the London Office as EA when we first opened in 2015 is something I am extremely proud of and in my current role implementing a more structured handover process between new business and account management teams.  

8. InfoTrack is a fast-moving environment. What keeps you grounded and focused, especially when things get hectic? 

My team and wonderful work colleagues. I’ve also learned to lean into the team during high-pressure periods, everyone brings different strengths, and collaboration is one of the best tools for staying focused in a fast-moving environment like InfoTrack. 

9. You have a degree in Philosophy, not the most traditional route into Sales & Operations! Do you find that background influences how you lead or think through problems? 

Absolutely! If I apply a little Empiricism (grounding decisions in evidence and experience) when addressing a client onboarding challenge or improving an internal workflow, I try to start with what the data is telling us: What patterns are we seeing? What feedback are we getting from users or the team? What outcomes have past decisions led to? This keeps problem-solving practical. It also encourages iteration, try something, measure the result, and adapt.  

10. Finally, if you could go back to 2015 and give yourself one piece of advice before joining InfoTrack, what would it be?  

Embrace the pace, but don’t lose sight of yourself and the people!