We have been using the InfoTrack system for around four months now, initially trialling the system in one single conveyancing team. Feedback has been so good that we’ve rolled it out across all our teams and we couldn’t be more impressed. The ordering of conveyancing information is quick and intuitive with a good variety of services to pick and choose from. It definitely saves us time throughout a live transaction and assists with maintaining a tidy and accurate record. The biggest win for us has been significant time saving and accuracy improvements in our post completion team. In a very short space of time we’ve halved our requisition rate with HMLR and we’re able to submit applications far more easily than we ever have before. Customer support is second to none with an easy feedback system and a team ready and willing to take suggestions on board. We can’t wait for the service to be integrated into our case management system.
After a period of integration we’ve now fully adopted InfoTrack searches and AML modules. Both modules are integrated with SOS connect allowing client data to be brought through from Connect into the InfoTrack forms saving users time and preventing duplication of data entry. All documents are saved back automatically into the matter and costs get written to the ledger. As a reasonably larger firm, this saves a huge amount of time and it has given us a scalable solution for growth. We’ve been really impressed with the software. However, it’s not just the software we’ve been impressed with. InfoTrack’s customer service is without doubt the best we’ve received from any third party software supplier. They are responsive, proactive and a joy to deal with.
InfoTrack has allowed us to streamline the process of conveyancing even more particularly with the more mundane but crucial administrative tasks. Searches and indemnity policies are easy to order but the jewel in the crown has to be the integration with the HM Land Registry system. It allows registrations to be applied for in seconds as opposed to minutes. The ability to reply to requisitions by the click of one button also helps to save vital time that can be spent dealing with clients. If I ever had another child I might call them InfoTrack I like the system that much. I expect they might get some funny looks at school though with that name.
InfoTrack has achieved real time savings for our firm. It has allowed us to speed up internal processes while meeting compliance obligations. The system is simple with relevant information accessible before ordering searches, including estimated timescales for returned results which helps us to communicate with clients. The platform is easy-to-use, integrated with Companies House, HMRC and the Land Registry, and enables us to deal with any requisitions in real time – faster and easier than using HMLR’s network access. The customer service is above excellent. We are able to feedback ideas for changes which are listened to and acted upon – the platform is evolving all the time. InfoTrack is an intuitive, easy-to-use platform for multiple products in one place.
Our first time using eCOS was a straightforward and efficient process. This particular client’s transaction was made more complicated as one party was resident in Cornwall however the other party was living abroad. A few clicks and we were able to send the property forms to the client’s email addresses and we were then able to keep a track on the progress of the client completing the forms. Within 48 hours we received them back and signed using electronic signature. This process has not only saved postage costs but a significant amount of time as it would have taken weeks to send and receive a hard copy to another country. As a result of the time saved we were able to issue a contract to the buyer’s solicitor without any delay, ensuring a smooth start to the transaction. Very impressed!
We were highly impressed when your packages and filing history automatically included missing filings from Companies House (BETA), but when we started receiving documents that were neither available from BETA or Companies House Direct – we were amazed! A truly first class service to be able to receive documents from CHD, in seconds, 24 hours a day especially the elusive documents Companies House struggle to provide themselves - just keep doing what you’re doing.