How RWK Goodman halved requisitions with InfoTrack
10 Years, 10 Partners
Part of InfoTrack’s 10-year partner series, recognising the firms who have helped shape the digital conveyancing movement.
As InfoTrack marks 10 years of empowering conveyancers across England and Wales, we’re celebrating the firms who’ve driven progress alongside us. RWK Goodman, a Top 100 law firm, is one of them. With a 150-year heritage and a modern outlook, the firm’s residential property team has spent the last decade building a more consistent, connected, and client-focused way of working.
With around 80 specialists operating across London and the South West, RWK Goodman has embraced digital conveyancing to meet the demands of a growing, multi-office team. As part of our 10-year partner series, Partner Beth Heley reflects on the firm’s experience with InfoTrack, in particularly how it has improved efficiency across multiple offices and halved AP1 requisitions.
The results
- Decreased AP1 requisitions by 50%
- Created consistency in the management of matters across eight offices
- Improved the client experience with protocol forms and electronic signing
- Set foundations for technology solutions that can scale with firm growth
The challenge: Finding a legal technology provider to scale with the firm
As the firm expanded through mergers and acquisitions, RWK Goodman needed a digital platform that could help unify workflows and support a more consistent approach across teams. Their previous CMS didn’t offer the integration flexibility required, which led to duplicated admin, slower turnaround times, and increasing pressure on support staff.
These challenges became more pressing as the firm continued to grow. Inconsistencies across offices were slowing the shift to paperless working and making it harder for support teams to navigate different systems. The team knew there had to be a better way.
At the same time, InfoTrack had already established itself as a trusted legal technology provider in the market, supporting thousands of conveyancers since launching in 2015. For RWK Goodman, there was an opportunity to partner with a platform that not only addressed their immediate challenges but had a proven track record of evolving alongside the industry.
The solution: An integrated platform designed for growth
With eight offices to align, consistency was essential. RWK Goodman wanted a platform that could support digital protocol forms, reduce reliance on paper, and scale with the business. After a detailed review process, the team chose InfoTrack.
The integration opportunities with their newly selected CMS provided the flexibility and data connectivity they were looking for. Two things stood out: the breadth of solutions available for conveyancers through InfoTrack, and the maturity of the products, that have been shaped by decade of continuous development and feedback from across the industry.
“We undertook six months of demos with suppliers, including InfoTrack, to find the right provider as we didn’t want to have to build solutions in-house, such as for protocol forms. The demos with InfoTrack were smooth because of the maturity of many of the solutions and the team were easily able to provide insight into what is in the pipeline.”
That sense of readiness mattered. Having already spent years building a platform around the real needs of conveyancers, InfoTrack offered RWK Goodman a proven foundation. Even before full CMS integration, the team began using InfoTrack with confidence.
Adoption of InfoTrack and customer service
Internal advocacy played a key role in driving adoption. Some team members were already familiar with InfoTrack from previous firms and had missed the platform. Others were open to trying new technology and helped their colleagues see the benefits first-hand.
This combination helped smooth the rollout across the department. As Beth explains, the platform has made a practical difference to how the team works:
“We were eager to find more options to support end to end digital conveyancing and InfoTrack is playing a large part in that.”
Having supported law firms for nearly a decade, InfoTrack’s onboarding and support teams are experienced in helping conveyancers transition smoothly. RWK Goodman benefited from a dedicated account manager and onboarding specialist throughout the process.
The outcome: Requisitions halved and better-connected workflows
RWK Goodman’s team is now saving time and improving accuracy across key stages of the conveyancing process. By carrying data through from protocol forms to post completion, InfoTrack has helped streamline the process, reduce admin, and free up capacity to focus on client delivery.
“Submitting AP1s with InfoTrack is saving the team time. The error spotting, the use of AI to scan documents and pre-populate data across the matter, and the way data is used over the course of the InfoTrack journey is saving us time,” Beth explains.
These benefits are also helping support newer team members and improve visibility.
“The system aids people who are learning as well. The requisitions went down almost instantly when we began using InfoTrack’s AP1 solution and the management oversight is better on InfoTrack,” she continues.
With InfoTrack now handling more than 2 million digital AP1s, RWK Goodman joins a growing number of firms using the platform to improve risk management. For Beth’s team, this includes earlier visibility of OS expiry dates and more control over high-risk admin.
“InfoTrack is helping with our risk management as we can be more proactive with our OS expiries. Previously we were focused on those with imminent expiry dates and a backlog that were nearly at the end of the OS before submission. Now, we’re able to manage that a lot earlier in completion,” Beth tells us.
Combined with faster SDLT preparation and simpler client approval, the result has been a 50% reduction in requisitions within six months.
What next?
With confidence in the benefits and solutions InfoTrack provides for the residential property department, RWK Goodman has begun expanding use within the Real Estate team. The focus will be on integrating with iManage and maximising the commercial property solutions available through InfoTrack.
The firm is also prioritising integration with its new case management system in 2025, enabling even greater data integrity across matters and supporting continued gains in efficiency, accuracy, and visibility.
As InfoTrack enters its second decade, partnerships like this one continue to shape how the platform evolves, grounded in the needs of firms like RWK Goodman and focused on solving the challenges ahead.
Why RWK Goodman recommend InfoTrack?
As a firm that prioritises quality, consistency, and client care, RWK Goodman’s endorsement carries weight. For Beth and the team, InfoTrack strikes the right balance between ease of use and powerful functionality.
“InfoTrack has everything you need in one place. Whether you’re completely new or an experienced conveyancer, the visual on screen makes it easier to work with. Having digital protocol forms and connected post-completion workflows makes it a convenient platform for our teams,” says Beth.
That usability is matched by a shared ambition to modernise the industry.
“InfoTrack is trying to get the industry to move forward with embracing technology, from AI with AP1s to smarter digital processes. I definitely recommend InfoTrack to other firms and to colleagues in Real Estate as well,” she concludes.
Written By
InfoTrack
Published 11/7/2025
