Enquiries by InfoTrack: Generate enquiries faster, collaborate in real time

Enquiries by InfoTrack does the heavy lifting for you by identifying focused, matter-specific questions automatically, so you can raise enquiries faster with fewer delays, less stress and greater confidence. Now with Linked Enquiries, you can collaborate with counterparty firms in real time within a shared workspace, whether they use InfoTrack or not.

Smarter enquiry handling that keeps transactions on track

Raising and responding to enquiries is one of the biggest frustrations in conveyancing. With transactions now averaging 19 weeks to complete, vague, excessive or non-compliant questions can stall progress and frustrate clients.

Enquiries by InfoTrack helps you keep transactions moving by intelligently reading your matter data, including TA forms, title documents, search results and LPE1s, to suggest the right questions at the right time. Then, with Linked Enquiries, you can collaborate with counterparty firms in real time within a shared workspace, eliminating email chaos and manual copying.

No more generic checklists. No more chasing responses. Just smarter enquiries and faster collaboration.

Both sides see the same information in real time

Instant updates. No delays. No searching through emails for the latest response.

Structured dialogue replaces email chains

Responses, counter-replies and attachments are organised by enquiry, not buried in inbox threads.

No more manual data entry

Responses entered by counterparties appear directly within your workspace, eliminating copying and pasting.

Complete visibility for managers

Progress, bottlenecks and outstanding items are visible at a glance for both firms.

Full audit trail of every interaction

Timestamped records show who said what and when, giving you clear evidence if questions are later challenged.

Works with every firm you deal with

Whether the counterparty is an InfoTrack client or not, collaboration is simple, secure and free for them.

See for yourself

Why manage enquiries with InfoTrack?

66% of conveyancers say enquiry volumes are increasing, but 57% say their relevance is declining. Enquiries helps you take back control.

Reduce delays and keep matters on track

Filters out vague or irrelevant enquiries so you can keep progressing files without unnecessary back-and-forth.

Improve consistency and reduce risk

With firm-approved templates, quality controls, and full audit trails, you can follow best practice across every matter.

Handle high volumes with less stress

Whether you are onboarding new staff or working to a tight deadline, Enquiries supports your team with structure and clarity.

Build stronger working relationships

By producing a consistent, sophisticated enquiries document, Enquiries encourages clear and professional communication throughout the transaction.

Why InfoTrack clients love Enquiries

“InfoTrack’s Enquiries offering has been a breath of fresh air. Being able to generate focused, relevant questions without trawling through every document is already saving our team hours each week. Because it’s shaped by conveyancers, it actually reflects how we work day to day. The result is fewer delays, better conversations with the other side, and confidence across the team that we’re raising the right enquiries, right from the beginning.”

Toby Clench ‐ Kidwells Solicitors

Explore more digital conveyancing solutions

The hidden cost of poor Enquiries - and how to fix it

Why smarter, matter-specific enquiries are the key to faster completions, lower risk, and happier clients.

Download

Property Report

The smarter way to deliver accurate, compliant, and consistent property reports - now with leasehold and mortgage deed reading.

Download

Contract of Sale

Generate a ready-to-sign digital contract pack in just four clicks. Streamline your pre completion process and save time with Contract of Sale from InfoTrack.

Download